Booking Terms
Booking Terms
Luxury Travel TrustinUs SJ
Last updated: May 2026
1. Making a Booking
To make a booking, you must be at least 18 years of age and have the legal authority to enter into a contract. When you make a booking, you accept these Booking Terms on behalf of all persons named in the booking. A booking is confirmed once we issue a written confirmation and the required deposit has been received.
2. Deposits & Payments
- A non-refundable deposit (typically 20-25% of the total booking value) is required to secure your booking.
- Full balance is due no later than 12 weeks (84 days) before your departure date.
- For bookings made within 12 weeks of departure, full payment is required at the time of booking.
- Failure to pay the balance by the due date may result in cancellation of your booking and loss of deposit.
- All payments are processed securely. We accept major credit/debit cards.
3. What's Included in Your Booking
Your booking confirmation will clearly state what is included in your package. Unless specifically stated, bookings do not include:
- Travel insurance
- Visa and passport fees
- Airport transfers (unless specified)
- Meals and drinks (unless specified)
- Personal expenses and gratuities
- Optional excursions or activities
4. Changes to Your Booking
If you wish to make changes to your booking after confirmation, we will do our best to accommodate your request. An amendment fee may apply. Significant changes (e.g. change of destination or travel dates) may be treated as a cancellation and rebooking.
5. Cancellation by You
All cancellations must be made in writing. The following cancellation charges apply:
| Notice Period | Cancellation Charge |
|---|---|
| More than 84 days | Loss of deposit only |
| 57–84 days | 30% of total cost |
| 29–56 days | 50% of total cost |
| 15–28 days | 75% of total cost |
| 14 days or less | 100% of total cost |
6. Cancellation by Us
We reserve the right to cancel your booking in exceptional circumstances beyond our control. In such cases, we will offer you a full refund or an alternative booking of equivalent or greater value. We will not be liable for any additional costs you may incur as a result of cancellation.
7. Travel Insurance
We strongly recommend that all clients purchase comprehensive travel insurance at the time of booking. Your insurance should cover cancellation, medical expenses, personal liability, and loss of belongings. We are not responsible for any losses that would have been covered by appropriate travel insurance.
8. Passports & Visas
It is your sole responsibility to ensure that all members of your travelling party hold valid passports and any required visas for your destination. Most destinations require your passport to be valid for at least 6 months beyond your return date. We can provide guidance but accept no liability for issues arising from incorrect or missing documentation.
9. Health & Vaccinations
It is your responsibility to check and comply with any health requirements for your destination, including vaccinations and health declarations. Please consult your GP or a travel health clinic well in advance of travel.
10. Special Requests
Special requests (e.g. dietary requirements, room preferences, accessibility needs) should be made at the time of booking. We will do our best to pass these on to the relevant suppliers but cannot guarantee they will be fulfilled.
11. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, pandemics, or government restrictions.
12. ABTA & ATOL Protection
We are committed to providing you with financial protection for your booking. Please check your booking confirmation for details of the protection that applies to your specific booking.
13. Complaints
If you experience any problems during your trip, please report them to your accommodation or service provider immediately. If the issue is not resolved, contact us as soon as possible. Any complaints must be submitted in writing within 28 days of your return date.
14. Contact Us
For any questions about your booking or these terms, please contact us.